Sida Info Service: “It’s not an AI answering, it’s a human” – and that’s what saves lives
As public services increasingly replace human voices with chatbots and automated platforms, Sida Info Service boldly rejects that trend: when it comes to HIV prevention, what truly protects lives is human connection. The 2024 figures speak for themselves: the association handled 88,287 meaningful calls or chats, including 52,640 specifically about HIV. Behind each call or chat is a person facing fear, risk, doubt — a situation where no artificial intelligence, however advanced, could ever replace a real human being.
“No AI — just human at the other end of the line”
That tagline isn’t marketing fluff. It’s an ethical commitment and a public-health strategy.
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64% of HIV-related contacts were handled by phone — because nothing replaces the sound of a human voice, the hesitations, the fear.
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29% via Live Chat, each time with a real trained operator.
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6% by email.
Most callers are men (82%), aged 25–39 (52%), and 35% come from Île-de-France. What distinguishes a human operator: the ability to ask the right intimate questions, sense urgency, and immediately guide to appropriate care — be it a free lab test, CeGIDD, rapid screening, or emergency PEP within 48 hours.
Real emergencies — no AI could handle them
Among people who believe they are HIV-negative or don’t know their status:
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55% of contacts ask: “Could I really be at risk?”
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32% wonder: “Where and when should I get tested?”
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Among treatment-related questions: 55% concern PEP, 39% PrEP.
Operators don’t give generic answers. They turn fear into a clear action plan.
Nearly 400 people in 2024 were guided toward “VIH Test”, a program that offers free, no-prescription HIV testing — a resource still too little known.
On the ground too — humans first
Sida Info Service doesn’t just answer calls. In 2024, its teams carried out 1,013 outreach actions, achieving 402 rapid tests, targeting marginalized populations: homeless people, people in precarious situations, nightlife attendees, festival-goers.
No automated kiosk. Just professionals on the field, meeting people who would never otherwise get tested.
A voice you can trust — from the Director
“Put all the algorithms of the world: a machine will never replace the empathy, listening, and responsiveness of a trained human being. HIV-prevention is first and foremost a relationship of trust, built in seconds.”
— Dr Arame Mbodje, Director of Sida Info Service
Young people under 25 are increasingly using the Live Chat (43% in 2024). The numbers are clear: when support stays human — it saves lives.
©2025 – IMPACT EUROPEAN
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